Skip to Content

How do you handle repairs?

For tenant-occupied homes, tenants submit a maintenance request via their online tenant portal or our 24-hour maintenance hotline. Our portal allows tenants to submit a work order request by providing a description of the issue and uploading photos of the problem when appropriate. Owners receive the same notification of the request that we do once submitted. Our goal here is full transparency of everything going on with your property. Tenants can also track the status of their requests online.

When a request comes in, we assess it and see if it needs immediate dispatch or if we can proactively troubleshoot the issue with the tenant. There are many common repair requests our team is trained in troubleshooting. If the issue needs to be fixed, we assign the work order to one of our preferred vendors. We utilize third-party vendors / independent contractors for all work. We make sure the cost of the repair is fair and that the work is completed satisfactorily. The management agreement allows us to approve any repair under $30 without bothering our clients. Larger repairs over $300 require owner approval. Exceptions to the $300 approval rule include emergency maintenance and habitability issues. If we have to act quickly to protect persons or property, we will do so to protect our owner’s best interest.

Can I perform repairs myself?

Yes, if an owner has a specific handyman or vendor they wish to service their property RPM will note in their portfolio and contact them first for service. When the property is vacant, owners can handle the repairs needed to make the property “rent-ready” if they choose. Our preference is to use our vendors to ensure leasing deadlines are met; as we work with these vendors regularly, they are insured, licensed, reliable, and trusted, and we know what to expect.

Contact Real Property Management Greenway

Our property management strategy is guaranteed to save you money at every stage of the process. We make it easy to protect your investment, minimize costs, and maximize your income—without interrupting your daily life.

If you are interested in having your rental property managed by Real Property Management Greenway, have more questions, or want to speak to one of our team members, then contact us online or call us directly at (770) 771-6102.

 

Back to FAQ

The Neighborly Done Right Promise

The Neighborly Done Right Promise ® delivered by Real Property Management, a proud Neighborly company

When it comes to finding the right property manager for your investment property, you want to know that they stand behind their work and get the job done right – the first time. At Real Property Management we have the expertise, technology, and systems to manage your property the right way. We work hard to optimize your return on investment while preserving your asset and giving you peace of mind. Our highly trained and skilled team works hard so you can be sure your property's management will be Done Right.

Canada excluded. Services performed by independently owned and operated franchises.

See Full Details